Our Services
The full range of McDorcis service lines.
Read moreIT Solutions Outsourcing
Your Complete IT Department,
Delivered.
A senior-level engineering team without the overhead of building and retaining one in-house. We take full ownership of scoped work — design, development, testing, deployment, and maintenance — with clear accountability at every stage, and you work with the engineers who are actually building your system.
Application DevInfrastructureHelp DeskCybersecurityCloudData
Our engineering team modernised the core banking infrastructure of a Tier-1 Kenyan bank, reducing system downtime by 80% and cutting legacy maintenance costs by 60%.
70%
Lower Operating Cost
Up to, on digital operations
80%
Less Downtime
Tier-1 bank core banking
60%
Lower Maintenance Cost
Legacy systems, same bank
24/7
Support Coverage
Across time zones
Core Services
Three Pillars of IT Excellence
Outsourcing that covers every critical area of your technology operations, owned by one accountable team.
Application Development & Maintenance
Software that does what it was meant to do, delivered on time and built to last — so you are not funding a rebuild in three years. Websites, mobile apps, and joining your business systems together — start to finish.
3x candidate matching for a fintech client
Time-to-hire reduced 60%+
Design agreed and signed off before any build
Automated CI/CD pipelines
Infrastructure Management
Cloud, on-premises, database administration, and network security under one team with 24/7 monitoring. The same infrastructure work cut a Tier-1 bank's downtime by 80%.
80% less system downtime (Tier-1 bank)
60% lower legacy maintenance cost
Proactive threat monitoring
Cloud cost and capacity optimization
Technical Support & Help Desk
Multi-tiered IT support with defined SLAs, automated ticket routing, and knowledge base management to free your senior staff for strategic work. RPA and AI cut average resolution time 40% for a telecoms client.
40% faster average resolution (telecoms)
Defined SLAs and escalation paths
24/7 multilingual support
Self-service portal included
Extended Capabilities
Beyond the Core
Specialized IT services to support every aspect of your technology infrastructure.
Cybersecurity Operations
24/7 security monitoring, threat detection, and incident response
Cloud Migration
Migration to cloud platforms planned to keep downtime to a minimum
Data & Analytics
Data strategy, governance, and business intelligence
Network Operations Center
Proactive network monitoring and performance optimization
Why McDorcis
Why Outsource With Us?
We don't just manage your IT — we become an extension of your team. Our specialists integrate with your workflows, tools, and culture, and they understand your business because that is how we onboard every client — at up to 70% lower cost than building the same team in-house.
Cost Savings
Reduce the cost of digital operations by up to 70% with our Nairobi team
Faster Delivery
Ship faster with a dedicated team you can scale up or down
24/7 Coverage
Round-the-clock operations across global time zones
Security First
Least-privilege access, encrypted data at rest and in transit
Ready to Optimize Your IT Operations?
Get an IT assessment and see how our outsourcing team can modernise your technology operations while reducing the cost of running them by up to 70%.
NDA-Protected
24/7 Global Support
Nairobi-Based Team
Direct Engineer Access
FAQ
Common questions
What is IT solutions outsourcing?
Handing a defined part of your technology function — development, infrastructure, or support — to an external team that runs it as their own responsibility. You keep direction and priorities; we supply the capacity and day-to-day execution.
How is this different from hiring contractors?
A contractor fills a seat. We take on an outcome, which means we own the delivery process, the documentation, and the continuity when someone is unavailable. You are not managing individuals.
How do you keep our data secure?
Role-based access, encryption in transit and at rest, least-privilege access to client systems, and audit trails. For regulated clients we work within the frameworks that apply to you and sign the agreements your compliance team requires.
What happens if we want to end the arrangement?
Exit terms are part of the contract from the start: notice period, handover of code, credentials, and documentation, and a transition window. Being straightforward to leave is a fair test of an outsourcing partner.
How does an engagement with McDorcis start?
With a discovery call to understand the process you want changed and the constraints around it. From there we scope the work in writing — deliverables, timeline, and cost — before any build begins, so you are approving a defined piece of work rather than an open-ended retainer.
Related
Where to next
Industries We Serve
Sector experience across finance, insurance, retail, technology, and telecoms.
Read moreCase study: Texas SoluTech
What an outsourced build looks like from problem to platform.
Read more
