Comprehensive IT Solutions

Transform Your IT Operations

Address your most critical IT challenges with our comprehensive outsourcing solutions. Improve efficiency, and focus on strategic business growth.

Application Development and Maintenance

Comprehensive software development lifecycle management including legacy system modernization, mobile applications, and digital banking platforms with continuous updates and optimization.

60% faster development cycles
99.9% application uptime
Reduced security vulnerabilities
Cost savings up to 50%

Current Challenges

  • Extended development cycles due to resource constraints
  • Managing multiple legacy systems simultaneously
  • Constant security patches and performance optimization
  • Competing priorities impacting time-to-market

Our Solutions

  • Dedicated development teams with specialized expertise
  • Agile development methodologies for faster delivery
  • Automated testing and continuous integration pipelines
  • 24/7 monitoring and proactive maintenance protocols

Infrastructure Management Complexity

End-to-end infrastructure management including cloud services, on-premises systems, database administration, and network security with 24/7 monitoring and proactive maintenance.

99.99% infrastructure uptime
40% reduction in operational costs
Enhanced security posture
Scalable resource management

Current Challenges

  • Managing hybrid cloud and on-premises environments
  • Lack of 24/7 monitoring capabilities
  • Database administration requiring specialized skills
  • Increasing system downtime risks

Our Solutions

  • Comprehensive infrastructure monitoring and management
  • Expert database administrators and network specialists
  • Proactive maintenance and disaster recovery planning
  • Scalable cloud infrastructure optimization

Technical Support and Help Desk Operations

Comprehensive IT support services including help desk operations, system maintenance, user support, and technical issue resolution to free up your senior IT staff for strategic initiatives.

<2 minute average response time
95% first-call resolution rate
24/7 multilingual support
Strategic IT focus for internal teams

Current Challenges

  • Internal teams overwhelmed with routine technical issues
  • System maintenance consuming valuable resources
  • Senior IT staff unable to focus on strategic initiatives
  • Inconsistent support quality and response times

Our Solutions

  • Multi-tiered support structure with specialized expertise
  • 24/7 help desk operations with guaranteed SLAs
  • Automated ticket routing and escalation procedures
  • Knowledge base management and self-service portals

Additional IT Services

Comprehensive IT solutions to support every aspect of your technology infrastructure

Cybersecurity Operations Center

24/7 security monitoring, threat detection, and incident response

Cloud Migration Services

Seamless migration to cloud platforms with minimal downtime

Data Management & Analytics

Comprehensive data strategy, governance, and business intelligence

Network Operations Center

Proactive network monitoring and performance optimization

Ready to Optimize Your IT Operations?

Get a comprehensive IT assessment and discover how our outsourcing solutions can transform your technology infrastructure.

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202, Madonna House,
Westlands Road,
Westlands,
Nairobi, Kenya

T: +254704093039

E: info@mcdorcis.com

@mcdorcis.com 2023

emailinfo@mcdorcis.com
email+254704093039