You hear about faults before customers do
Continuous monitoring with a defined escalation path, so problems are being worked on before the complaints arrive rather than after.
Telecommunications Solutions
IT, AI &
Outsourcing for
Telecoms.
Custom software, AI analytics, and dedicated support teams for telecom operators. Reduce costs by 70% while accelerating digital transformation with 24/7 outsourced operations.
70%Cost Savings
3xFaster Deployment
24/7Support Coverage
60%Efficiency Gains
What We Deliver
Telecom solutions built for scale & reliability
01
Telecom Application Development
Custom software for telecom operators — billing platforms, customer portals, network monitoring dashboards, and self-service apps built for millions of subscribers.
- Billing System Development
- Customer Portal Apps
- Network Monitoring Tools
- Self-Service Platforms
02
AI-Powered Network Analytics
Machine learning models for predictive maintenance, automated fault detection, traffic pattern optimization, and churn prediction — turning network data into actionable intelligence.
- Predictive Maintenance
- Automated Fault Detection
- Traffic Optimization
- Churn Prediction
03
Customer Care Outsourcing
Dedicated multilingual support teams handling subscriber inquiries, billing questions, service activations, and retention campaigns across voice, chat, and social channels.
- Tier 1-3 Support Teams
- Billing Inquiry Handling
- Service Activation
- Retention & Upselling
04
Telecom IT Infrastructure
24/7 infrastructure monitoring, cloud management, database administration, and security operations for telecom platforms — with guaranteed uptime SLAs.
- 24/7 System Monitoring
- Cloud & DB Management
- Security Operations
- Disaster Recovery
Our Process
From discovery to optimization
01
Discovery
Audit your tech stack and identify high-impact opportunities.
02
Solution Design
Map the right mix of software, AI, and dedicated teams.
03
Build & Deploy
Develop, integrate, and launch with zero-downtime migration.
04
Optimize
Continuous monitoring, SLA tracking, and iterative improvements.
Ready to modernize your telecom technology?
Join leading telecom operators who have cut technology costs by 70% and scaled dedicated teams without the overhead.
70% cost reduction24/7 dedicated teamsNo long-term lock-in
In plain terms
What we actually do for telecom operators
We run the operational side of a telecom business around the clock: watching the network and responding when something degrades, handling the customer contacts that come with it, and making sure what the network delivers is what actually gets billed.
Two problems come up almost every time. The first is that faults are found by customers rather than by monitoring. The second is revenue leakage — usage that happens but never reaches an invoice, almost always in the joins between systems rather than inside any one of them.
We work to 99.9% uptime on the systems we manage, with continuous monitoring and an agreed escalation path so it is always clear who is acting and when.
What changes
What changes once it is running
Billing matches what the network delivered
Usage is reconciled against invoicing so the revenue that quietly leaks between systems is found and recovered.
Support volume becomes predictable
Contacts are categorised so you can see which issues are growing. Recurring causes get reported back with a recommendation instead of being absorbed indefinitely.
Coverage without the headcount
Round-the-clock staffing is expensive to build and hard to retain. Running it as a managed function costs less and does not depend on your own rota holding together.
FAQ
Common questions
What telecom operations does McDorcis support?
Network operations centre work, customer care, billing and revenue management, and technical support for telecom providers.
Do you provide 24/7 network monitoring?
Yes. Continuous monitoring with an on-call rota and agreed escalation paths is standard for network operations work; the specific coverage and response expectations are set in the engagement.
Can you help with billing and revenue assurance?
Yes — billing accuracy, revenue leakage investigation, and reconciliation between network usage and what gets invoiced. The recurring finding is that leakage sits in the joins between systems rather than in any one of them.
How do you handle high-volume customer care?
Tiered support with clear escalation, staffed against forecast volume, and reporting that shows which contact drivers are growing so the underlying causes can be addressed rather than absorbed.
How does an engagement with McDorcis start?
With a discovery call to understand the process you want changed and the constraints around it. From there we scope the work in writing — deliverables, timeline, and cost — before any build begins, so you are approving a defined piece of work rather than an open-ended retainer.
Related
Where to next
Technical Support & Help Desk
High-volume support with clear escalation paths.
Read moreInfrastructure Management
Continuous monitoring and incident response.
Read moreOur Services
The service lines behind every industry engagement.
Read more
