Telecommunications Industry

Telecommunications Operations Excellence

Comprehensive telecommunications support including network operations, customer service, and technical support. Ensure 99.9% network uptime with 24/7 monitoring and support.

Why Choose Our Telecom Solutions?

99.9%
Guaranteed network availability
<5min
Average incident response time
94%
Customer service satisfaction rate
52%
Operational cost reduction

Our Telecommunications Services

Comprehensive telecommunications outsourcing solutions designed to ensure network reliability, enhance customer experience, and optimize operational efficiency.

Network Operations Center

24/7 network monitoring, incident management, and performance optimization services.

Key Features:

24/7 Network Monitoring
Incident Management
Performance Optimization
Fault Resolution

Customer Care Services

Comprehensive customer support including technical support, billing inquiries, and service activation.

Key Features:

Technical Support
Billing Inquiries
Service Activation
Customer Retention

Billing & Revenue Management

Complete billing operations, revenue assurance, and fraud detection services.

Key Features:

Billing Operations
Revenue Assurance
Fraud Detection
Payment Processing

Technical Support Services

Advanced technical support, troubleshooting, and field service coordination.

Key Features:

Technical Troubleshooting
Field Service Support
Equipment Management
Service Provisioning

Network Technologies

Supporting all major telecommunications technologies and network infrastructures

Mobile Networks

4G LTE, 5G, and emerging mobile network technologies with comprehensive support services.

Fixed Networks

Fiber optic, broadband, and traditional fixed-line network operations and maintenance.

Enterprise Solutions

Business communications, VoIP, and enterprise network solutions support.

Ready to Transform Your Telecom Operations?

Join leading telecommunications providers who have achieved 99.9% network uptime while reducing operational costs and improving customer satisfaction.

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202, Madonna House,
Westlands Road,
Westlands,
Nairobi, Kenya

T: +254704093039

E: info@mcdorcis.com

@mcdorcis.com 2023

emailinfo@mcdorcis.com
email+254704093039