You stop selling what you do not have
Stock updates everywhere the moment something sells, so the overselling that costs you refunds and reviews largely disappears.
Retail & E-commerce Solutions
IT, AI &
Outsourcing for
Retail.
Custom e-commerce development, AI-powered analytics, and dedicated support teams for retail businesses. Scale your technology and reduce costs by up to 70%.
E-commerce DevelopmentAI AnalyticsCustomer Service TeamsIT InfrastructurePlatform MaintenanceBack Office Support
What We Deliver
Retail solutions built for growth & scale
01
E-commerce Platform Development
Online stores, shopping apps, and till systems that share one set of stock numbers and take payment reliably, however busy you get.
- Custom Storefronts
- Mobile Commerce Apps
- POS Systems
- Payment Integration
02
AI-Powered Retail Analytics
Machine learning models for demand forecasting, customer segmentation, pricing optimization, and inventory analytics — turning data into revenue.
- Demand Forecasting
- Customer Insights
- Pricing Optimization
- Inventory Analytics
03
Customer Service Outsourcing
Dedicated omnichannel support teams trained in retail — handling inquiries, returns, live chat, and retention campaigns across all channels.
- 24/7 Support Teams
- Live Chat & Email
- Returns Handling
- Omnichannel Coverage
04
IT Infrastructure & Maintenance
Cloud hosting, platform monitoring, security operations, and ongoing application maintenance — keeping your retail systems fast, secure, and always online.
- Cloud Hosting & CDN
- Uptime Monitoring
- Security Operations
- Performance Tuning
Our Process
From discovery to optimization
01
Discover
We analyze your retail tech stack, customer journey, and operational pain points to identify the highest-impact opportunities.
02
Plan
A tailored blueprint combining custom development, AI automation, and dedicated support teams — aligned to your retail goals.
03
Build & Launch
Dedicated teams develop, integrate, and deploy your platforms with zero-downtime migration and real-time monitoring.
04
Optimize
Continuous performance reviews, SLA tracking, and iterative improvements to maximize ROI quarter over quarter.
70%Cost Savings
3xFaster Deployment
99.9%Platform Uptime
24/7Support Coverage
Ready to transform your retail technology?
Join leading retailers who have cut technology costs by 70% and accelerated time-to-market with our dedicated development and support teams.
99.9% Platform Uptime24/7 Support CoverageEnterprise-Grade Security70% Cost Savings
In plain terms
What we actually do for retailers
We connect the systems you sell through so they stop disagreeing with each other. Stock levels, orders, deliveries, and returns end up in one place, updated automatically, instead of being reconciled by hand at the end of each day.
Most retailers we meet are not short of systems. They have a shop, a website, a marketplace listing, and an accounting package — and somebody spends their mornings copying numbers between them. That copying is where oversells, stockouts, and unhappy customers come from.
We also take on the customer-facing side: order questions, delivery chasing, and returns, handled by a team that works your hours and knows your products.
What changes
What changes once it is running
Peak season stops being a gamble
Capacity is planned before the rush rather than during it, and the systems are sized to handle the spike instead of the average.
Nobody spends the morning copying numbers
The reconciliation work between your shop, site, marketplace, and accounts happens on its own. That time goes back to buying, merchandising, or selling.
You can see what is actually selling
One accurate picture across every channel, available now rather than at month end, so buying decisions are made on current information.
FAQ
Common questions
What retail and e-commerce work does McDorcis do?
Inventory management, order processing and fulfilment support, customer service, and digital marketing support for retailers selling across stores, marketplaces, and their own channels.
Can you integrate our store with our other systems?
Yes — connecting storefronts to inventory, fulfilment, and finance systems is common work. The value is usually in removing the manual re-keying between them rather than in any single platform.
How do you handle seasonal demand spikes?
Capacity is planned ahead of known peaks, and infrastructure is sized to scale rather than provisioned for the average. Support coverage is agreed in advance for the periods that matter.
Do you work with specific e-commerce platforms?
We work across the major platforms and custom storefronts. Where a business has outgrown a hosted platform we will say so, and where it has not we will not push a rebuild.
How does an engagement with McDorcis start?
With a discovery call to understand the process you want changed and the constraints around it. From there we scope the work in writing — deliverables, timeline, and cost — before any build begins, so you are approving a defined piece of work rather than an open-ended retainer.
Related
Where to next
Technology
Engineering capacity for the platforms behind the storefront.
Read moreTechnical Support & Help Desk
Customer-facing support that scales with seasonal demand.
Read moreOur Services
The service lines behind every industry engagement.
Read more
