Retail & E-commerce Industry

Retail & E-commerce Outsourcing Solutions

End-to-end support for retail operations, e-commerce platforms, and omnichannel commerce. Enhance customer experience while optimizing operational efficiency.

Why Choose Our Retail Solutions?

95%
Improved customer experience across channels
99.5%
Precise order processing and fulfillment
<2min
Average customer query response time
55%
Operational cost reduction achieved

Our Retail & E-commerce Services

Comprehensive outsourcing solutions designed to optimize your retail operations, enhance customer experience, and drive growth across all channels.

Inventory Management

Complete inventory tracking, stock optimization, and supply chain management across all channels.

Key Features:

Stock Level Monitoring
Demand Forecasting
Supplier Management
Warehouse Operations

Customer Service Support

Multi-channel customer support including live chat, email, phone, and social media management.

Key Features:

24/7 Customer Support
Live Chat Services
Returns Management
Social Media Support

Order Processing & Fulfillment

End-to-end order management from placement to delivery, ensuring seamless customer experience.

Key Features:

Order Processing
Payment Management
Shipping Coordination
Delivery Tracking

Digital Marketing Support

Comprehensive digital marketing services including SEO, content management, and campaign optimization.

Key Features:

SEO Optimization
Content Management
Campaign Analytics
Social Media Marketing

Omnichannel Excellence

Seamlessly integrate all your retail channels for a unified customer experience

In-Store Operations

Point-of-sale support, inventory management, and customer service for physical stores.

E-commerce Platform

Online store management, product catalog, and digital customer experience optimization.

Customer Engagement

Multi-channel customer support, loyalty programs, and personalized marketing campaigns.

Ready to Transform Your Retail Operations?

Join successful retailers who have improved customer satisfaction by 95% while reducing operational costs and streamlining their omnichannel operations.

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202, Madonna House,
Westlands Road,
Westlands,
Nairobi, Kenya

T: +254704093039

E: info@mcdorcis.com

@mcdorcis.com 2023

emailinfo@mcdorcis.com
email+254704093039