Claims move rather than queue
Documents are read and filed automatically on arrival, and each claim has a visible owner. Work stops disappearing into inboxes between handoffs.
Insurance Industry Solutions
IT, AI &
Outsourcing for
Insurers.
Custom software, AI automation, dedicated support teams, and managed infrastructure — built for insurance carriers, MGAs, and brokers who need to scale fast and cut costs.
Application DevelopmentAI & AutomationClaims AutomationCustomer Service TeamsIT InfrastructureCompliance Solutions
How We Work
From discovery to go-live
01
Discovery
We audit your current insurance operations, tech stack, and pain points to identify the highest-impact opportunities.
02
Solution Design
Our architects map a tailored plan — selecting the right mix of software, AI automation, and dedicated teams for your goals.
03
Team Deployment
Trained specialists are onboarded and integrated into your workflows, with full knowledge transfer and compliance alignment.
04
Go-Live
Systems and teams go into production with real-time monitoring, SLA tracking, and a dedicated account manager.
What We Deliver
Insurance solutions built for compliance & scale
01
Application Development
Custom software for insurers — claims portals, policy management systems, customer self-service platforms, and agent dashboards built for compliance and scale.
- Claims Portal Development
- Policy Management Systems
- Agent & Broker Platforms
- Connecting your systems
02
AI & Claims Automation
Machine learning and RPA solutions that automate document extraction, claims triage, fraud detection, and underwriting analysis — reducing processing time by 70%.
- Automated Document Extraction
- ML Claims Triage
- Fraud Pattern Detection
- Underwriting Analytics
03
Customer Service Outsourcing
Dedicated support teams trained in insurance products — handling policyholder inquiries, claims status updates, onboarding, and retention campaigns across all channels.
- Policyholder Support Teams
- Claims Inquiry Handling
- Onboarding & Renewals
- Omnichannel Support
04
IT Infrastructure & Compliance
24/7 infrastructure management for insurance platforms — cloud hosting, system monitoring, data security, and regulatory compliance automation with industry-grade SLAs.
- Cloud Infrastructure Management
- System & Security Monitoring
- Compliance Report Automation
- Disaster Recovery
Proven Results
Measurable Impact
70%
Staffing Cost Savings
Average reduction in operational costs vs. in-house teams
3x
Faster Automation Rollout
Speed-to-production for AI and RPA solutions vs. internal builds
2 Wks
Team Deployment Speed
Average time from agreement to fully onboarded dedicated team
99.9%
Platform Uptime
SLA-backed availability for managed insurance infrastructure
Get Started
Ready to Scale Your Insurance Technology?
Join leading carriers and MGAs who have cut staffing costs by 70%, deployed AI automation in weeks, and scaled dedicated teams without the overhead.
No long-term lock-inFull audit trail on every recordDedicated account managerFree initial assessment
In plain terms
What we actually do for insurers
We take the document-heavy work at the centre of insurance — claims coming in, policies being administered, underwriting files being assembled — and build software that reads, sorts, and routes it, so your people spend their time on decisions rather than paperwork.
A claim rarely takes long because the decision is hard. It takes long because the file sits in a queue, the supporting documents arrive by email, and somebody has to read them and type the contents somewhere else. Removing those steps is usually where the biggest gain is.
We work with the policy administration system you already run. Replacing one is a large, disruptive project, and in most cases the thing actually costing you money is the process around it, not the system itself.
What changes
What changes once it is running
Your team handles more without growing
The same adjusters and administrators cover higher volume, because the part that scales badly — reading and rekeying documents — is no longer done by a person.
Policyholders stop chasing you
When status is visible and updates are automatic, the calls asking where a claim has got to largely stop. That is a real reduction in workload, not just a service improvement.
Audit questions have answers
Who assessed what, when, and on what evidence is recorded as the work happens rather than reconstructed afterwards.
FAQ
Common questions
What insurance processes can McDorcis support?
Claims processing and management, policy administration, underwriting support, regulatory compliance work, and customer service for policyholders.
Can you speed up claims processing?
Usually, because most claims delay is handoffs and document handling rather than decision time. Structured capture, automated document extraction, and clear queue ownership remove more delay than adding headcount does.
Do you work with our existing policy administration system?
Yes. We integrate with the system you run rather than requiring a replacement, which keeps the change contained to the process you actually want to fix.
How do you handle sensitive policyholder information?
Access is least-privilege and logged, data is encrypted in transit and at rest, and retention follows your policy rather than ours. Where regulation restricts where data may be held, that constrains the architecture from the start.
How does an engagement with McDorcis start?
With a discovery call to understand the process you want changed and the constraints around it. From there we scope the work in writing — deliverables, timeline, and cost — before any build begins, so you are approving a defined piece of work rather than an open-ended retainer.
Related
Where to next
Banking & Finance
Core banking, risk, compliance, and payments.
Read moreAI Solutions
Document extraction and automation for claims-heavy workflows.
Read moreOur Services
The service lines behind every industry engagement.
Read more
